ORDER PROCESSING

The usual processing time for an order (excluding bespoke, custom, altered, personalised and ‘made to order’) is 1-3 working days, although we are often able to process and despatch orders on the same or next working day.

If, for whatever reason, there is any likelihood that this processing time could be extended then a customer will be contacted as soon as possible.

Any bespoke, custom, altered, personalised or ‘made to order’ items will have varying processing and despatch times according to the nature of the work involved in producing them, and an estimate will be provided and agreed before such an order is placed.

SHIPPING 

All orders will be supplied in an attractive gift box to protect your jewellery. All orders will be delivered to UK addresses using Royal Mail Tracked 48 which should be delivered in 3-4 business days. There is a flat postage and packaging rate of £3.50 (UK rate) for orders up to £50 and orders over £50 has free shipping.

Delivery times may vary due to unforeseen circumstances and we are unable to guarantee exact dates once items are posted. 

Please note that as per Royal Mail policy, delivery times do not include weekends and bank holidays.

All items will be sent to the shipping address supplied with the order. If your order is a gift and you wish it to be delivered directly to the recipient then we are more than happy to do so; in such cases please make sure the correct name and address is supplied.

RETURNS

We hope you will be happy with your purchase but if for whatever reason, you are unhappy with your online purchase we are happy to accept returns.

If this should be the case, you can return the item(s) for refund or exchange within 14 days of receipt of the order, providing the goods are returned in perfect condition and have not been worn. 

Refunds do not apply to the following goods:

  • Personalised Items;

  • Bespoke/made to order/specially altered Items; and

  • Earrings with non-removable ear wires or posts (unless faulty) for hygiene reasons.

We will make the reimbursement using the same form of payment as used for the initial purchase unless expressly agreed otherwise.

RETURNS PROCEDURE

Please email helenanglejewellery@gmail.com to let us know you wish to exchange or return, so we know to expect your parcel and can process your request efficiently.

Returns will need to be made by mail. To do so, please follow the following procedure:

  • Items must be sent back in a fully 're-saleable' condition - i.e. unworn and unaltered, in the original box and packaging. 

  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • When returning items we strongly advise you to obtain proof of posting. We also recommend using Special Delivery or Tracked Royal Mail services for insurance purposes as we cannot be responsible for any returned items until they reach us.

  • We are not responsible for any damage or loss to the items that occurs before this point, including while the items are in transit. 

  • In such situations proof of postage will be required by the customer to make a claim with Royal Mail or any other courier used.

Please be aware that any postage or courier fees incurred for returning unwanted items will not be refunded unless the item is faulty.

As soon as the returned items are received a refund will be issued.